Tuebora Blog

Communicate Your IAM Intent Directly to You Applications

The UX of AI with AskTuebora.ai

At Tuebora we design experiences that transform Identity Governance & Lifecycle. Since the company’s founding we have methodically paced an evolutionary process of User Experience with a focus on pragmatic client and potential client interaction. We don’t rely on platitudes like “put the user first” or “design a user-centric ecosystem”. We work with our audience to build collaborative and communication-generated IGA solutions.

Our first step is a mix of generative and evaluative research that relies on dialogue from many facets and comes full circle with an internal and external cross-functional, cross-company (very important and unique) drive toward each release.

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Don’t Ask Tuebora the winning lottery numbers

At Tuebora, we’re on an Identity Governance & Administration AI journey that we think you’ll find intriguing and compelling.

As our data scientists finalize our newest IGA UI with Natural Language AI interaction, we've decided to open a beta version of our AI-driven creation to the public for feedback. This open approach allows us to gather input directly from users before the final release. That information will enable us to refine and perfect the machine learning algorithm already present and the new real-time interaction feedback for rapid and continuous AI evolution in the IGA space.

For those unfamiliar with our mission, we're focused on simplifying IGA program deployments and operations, particularly for those lacking large and/or highly specialized resources for multi-faceted access, management, and governance environments. We firmly believe that an intuitive, interactive interface is instrumental in relieving administrators from the burden of mundane tasks, thereby enabling them to focus on strategic initiatives.

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Tuebora Launches “Ask Tuebora”, a Generative AI Tool for Identity and Access Management

Ask Tuebora natural language query engine streamlines tasks and boosts productivity

Fremont, CA – January 25, 2024: Tuebora, a leading provider of knowledgeable and interactive Identity Governance Administration (IGA) solutions, announced today the availability of Ask Tuebora, a natural language query engine designed to simplify complex workflows and automate repetitive Identity Access Management (IAM) tasks. Ask Tuebora is a generative AI tool that simulates human interaction and adapts its functionality to align with user thought processes, incorporating feedback and improving cognition with each query.

Ask Tuebora eliminates the need to learn specific system vendor terminology or multiple user interfaces. The platform is accessible across multiple devices and integrates with a wide variety of enterprise applications, reducing onboarding time and resources. By leveraging this intuitive tool, users can now simplify and automate a wide spectrum of IAM tasks such as:

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Knowledgeable IGA – How it produces better outcomes?

For an IGA solution, among plethora of capabilities, the following are table stakes - event-driven/resource-owner/orphaned-account/manager-based reviews, multi-level approval access requests with sequential/parallel/quorum-based approvals, customized forms for various Request types, remediation of SOD control violations.  While this ensures that we have an apparatus to manage basic governance processes, it retains the administrative burden.  Organizations are spending lot of resources on same set of activities and vendors are building same set of capabilities as before.  The continuous adornment around these features is decelerating innovation in this space.  The focal point instead should be around pruning the expanse of governance activities while not compromising on security or compliance objectives.  The call to lighten the load on the line of business has never been louder.  The key questions that management and stakeholders must answer are as follows:

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How do you FEEL about Identity Access Management?

Seems like a strange question for a hardened and pragmatic cybersecurity practice, right? But it’s actually quite necessary to the ongoing and rapid evolution of Identity Access Management (IAM). We are at the forefront of an IAM revolution. IAM has always striven for better automation and the possibility of how machines could make more informed decisions due to the necessity, ubiquity, and potentially overwhelming nature of the IAM presence in an organization. This can quickly become a “whack-a-mole” exercise as humans manually review and make decisions that can have rippling effects within their infrastructure. Artificial Intelligence (AI), previously the stuff of science fiction, with a rote implementation that has yet to fulfill the prophecy of Isaac Asimov is now seeing arguably great strides with the fervor over facets like ChatGPT and its growing list of possibilities. But still, automation, machine learning, and even AI must be curated. Nowhere is this more true and intense than in cybersecurity. At some point and typically many points, a human must review, ensure, check, double check, talk to another human(s) to validate, and then perform the whole process over again at various points in the life cycle. We always try to lessen this need, but it never fully goes away. The real challenge though, is perception; the blurry ideals and expectations that inherently exist in human nature and understanding. And it’s not human fault, much like the shortcomings of AI are not its fault. Information output is only as good as information input. You don’t know what you don’t know. For humans, erroneous and/or incomplete information creates extraneous cognitive load, doubt, and ultimately anxiety. That’s a recipe for disaster in an IAM environment. So how do we solve it in the now and not wait upon the robot dreams of some future state?

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Embrace a Post-Modern IGA

Identity Governance and Administration (IGA) leaders know that implementing IAM solutions comes with unique challenges:

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Post-modern IGA injects new ideas into a complex problem space

As Identity Governance and Administration (IGA) leaders strive to keep up with a changing workforce and new IT systems, innovative Identity and Access Management (IAM) solutions offer a faster path to increasing coverage. The post-modern IGA approach encourages collaboration between internal business stakeholders as well as multiple external IAM vendors. Instead of playing a zero-sum game where IAM platform providers are gunning for one contract, post-modern IGA takes a more holistic view, surfacing persistent IAM challenges and accommodating emergent solutions from both existing and new vendors.

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3 Ways Traditional IGA Falls Short

The complexities of Identity Governance Administration (IGA) and the high cost of failure can lead to neglect of a key requirement: IGA must balance security and risk management against enabling employees to do their jobs.

We highlight three ways that organizations can lose sight of the big picture and, ironically, end up with an IGA that subverts the business operations it was intended to protect.

#1 - Managing exponential growth of access inputs overwhelms IT.

Workforce changes, new threats, and new IT systems drive an increasingly complex IGA environment. Without visibility into how the many pieces fit together, it’s much harder to translate a platform workflow into reasonably straight-forward business processes. IGA leaders need to continually increase coverage as new systems and new people come online. As the enterprise grows organically or through acquisitions, every new asset and application must be incorporated into policies, programs, and technologies.

The dramatic increase in employees needing remote access during the COVID-19 pandemic exacerbated an existing IT coverage gap. The hybrid workforce needs to access systems at any time, from anywhere, and from any device. Offsite employees naturally become attractive targets, leaving organizations with older protections exposed.

Continual growth of application inputs and outputs leaves organizations with no opportunity to strategically arrange them into workflows that are effective for the business. IT departments have difficulty prioritizing and sorting input traffic jams. Customizations increase complexity and make it harder to capture and implement best practices. All this added workload can crush IT administrators. Administrative and procedural friction leads to an inordinate number of requests and approvals for users to get the access they need.

Are you forcing your users to engage with entitlements that are far too granular? Are you stacking too many levels into your approval workflows?

#2 - Focusing solely on audit defenses stifles productivity.

Audits and regulatory compliance requirements lead many organizations to run audit driven IAM programs without consideration of the business context. Fear of audit failures is a common distraction for IGA leaders. Audit and regulatory risks seem to scare some organizations even more than access risks and data breaches. IAM processes should not merely to appease the auditor, but instead balance access risk with business risk.

The stakes of restrictive access management are even higher when personal data is involved. That is why stringent regulations such as in the healthcare and financial services sectors often command the direction of IGA. This focus on security and audits can lead teams to a point where risk is indeed minimized, but at what cost? Achieving compliance is of little value if it stifles productivity and blocks business objectives.

How many of your departments are involved in access certification? It's a valid fear when your deprovisioning process lags after offboarding should be complete, but does your provisioning process delay onboarding or prevent access for employees who need it?

#3 - Forcing an IT-centric user experience creates opaque and onerous workflows.

While IT leaders consider IAM tools as a series of inputs and outputs, that approach can miss the context and connectivity between disparate systems. Transparency and smooth business operations are often casualties of IT-centric process flows.

The bulk of modern IAM process models was built for IT by IT. Onerous reporting, dashboards that are not actionable, and metrics that obscure proper context end up hindering rather than improving business processes. Recent IAM user interfaces are more attractively designed, but that does not counteract the non-intuitive IT-centric user experience. A more holistic view of IAM as a component of the greater business operations is needed to achieve lower IT helpdesk costs, higher productivity, and better business outcomes.

Are you using form-driven access requests? How much of your IT environment do you expect your business users to understand? Is your access environment sufficiently commoditized, offering business-friendly abstractions that map into the IT structures that control user access?

A new approach: Post-modern IGA

Meeting IGA requirements seems like a complex and costly endeavor with a never-ending chase to expand coverage as people and IT systems come and go. It’s not surprising that supporting business goals falls down the list of high priorities.

An innovative post-modern IGA approach to this struggle charts a path to immediate and continuous progress. Finding solutions that add to current strategies and solutions allows you to ratchet up coverage where it counts most without losing ground where you’ve already had success.

A post-modern IGA approach bypasses many of the challenges of legacy systems and of high-cost, high-risk replacements and is architected to grow and flex in today’s dynamic marketplace. This new approach yields the immediate benefits of adding coverage and reducing overhead in as few as five weeks. To learn more, read our whitepaper: How Post-Modern IGA Transforms Problematic Deployments into Breakthrough Outcomes.

• Ask These Questions Before Deploying Remote Access Technology (April 2020):

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Identity is the New Network Perimeter

Gone are the days when the castle wall perimeter approach could protect your corporate network. The distributed nature of modern enterprise systems and the lack of an obvious physical boundary calls for a better solution – where identity is the new gatekeeper.

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5 Things to Look for in an Identity Governance Solution

Identity governance solutions help businesses efficiently manage user access to applications and other network resources over the lifecycle of each user identity. Granting access and maintaining visibility over that access and ensuring compliance with internal and external policies is a full-time job. Too much reliance on manual identity governance is expensive, inefficient, and risky. 

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